Shipping policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP? Once your order is placed with Petsy, it will be processed within 1-3 business days before being shipped out.

HOW LONG IS THE DELIVERY TIME? After dispatch, delivery times are estimated as follows:

USA: 6-10 business days
UK: 6-10 business days
Australia: 6-10 business days
Canada: 6-10 business days
Europe: 6-10 business days
Rest of World: 6-10 business days

Please note that unforeseen circumstances such as natural disasters, holidays, or extreme weather may cause occasional delays. While shipping timelines depend on the courier and we cannot guarantee exact delivery dates, many of our customers receive their orders well before the estimated delivery time.

CUSTOMS AND ADDITIONAL FEES: International orders may incur customs duties or additional fees, which are the buyer’s responsibility.

WILL I RECEIVE A TRACKING NUMBER? Yes, tracking information will be provided for every order. Once your product is shipped, you’ll receive a tracking number via email. If you need assistance tracking your order, feel free to reach out to us at info@petsyonline.com.

CAN I CANCEL MY ORDER? Orders can be canceled if they haven’t been shipped yet. To check your order status, please email us at info@petsyonline.com.

I HAVE ENTERED AN INCORRECT ADDRESS! If you accidentally provided incorrect address details, simply reply to your order confirmation email or contact us at info@petsyonline.com within 24 hours with the correct information. We’ll update your order accordingly.

MY ITEM ARRIVED DAMAGED We take care to package all items securely. However, in rare cases of damage during transit:

  • If you notice damage on the package, refuse delivery and file a complaint with the courier. The item will be returned to us, and we’ll send a replacement.

  • If you’ve accepted the package, please email us with:

    • Your order number

    • A photo of the damaged package/product

We’ll review the case and arrange for a replacement if applicable.

I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU HELP? If your question isn’t covered in our shipping policy, check out our FAQ page or contact us directly at info@petsyonline.com. We’re happy to assist and aim to respond within 48 hours.